Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with Satinstones. We are committed to processing and delivering your orders safely and efficiently throughout the United States.

Shipping Destination

We currently ship within the United States only. At this time, we do not offer international shipping.

Free Shipping

We are pleased to offer FREE standard shipping on all orders within the United States. No minimum purchase is required.

Order Cut-Off Time

Orders placed before 5:00 PM Mountain Time (MT), Monday through Friday, will begin processing the same business day.

Orders placed after 5:00 PM MT, on weekends, or on public holidays will begin processing on the next business day.

Order Processing Time

Orders are usually shipped within 24 hours after payment has been successfully confirmed.

• Processing Time: 1–3 business days

• Processing Days: Monday through Friday

• Orders are not processed on weekends or public holidays.

Transit Time

• Estimated Transit Time: 5–8 business days

• Delivery Days: Monday through Friday

Estimated Delivery Time

The total estimated delivery time is 6–11 business days from the date your order is placed.

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information.

Lost or Damaged Shipments

If your order is lost, delayed, or arrives damaged, please contact us as soon as possible. If your package arrives damaged, notify us within 48 hours of delivery and include your order number along with clear photos of the damaged package and item so we can assist you promptly.

Contact Information

Store Name
Satinstones

Address
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Phone
+1 (505) 528-4216

Email
support@satinstones.com

Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
Saturday – Sunday: Closed