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Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Once your payment is successfully completed, you will receive an order confirmation email.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@satinstones.com. We will do our best to accommodate your request before your order has been processed. Once an order has been shipped, it cannot be canceled or changed.

Shipping

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders within the United States.

What is your processing time?

Orders are processed within 1–3 business days, Monday through Friday, after payment has been successfully confirmed.

What is the order cut-off time?

Orders placed before 5:00 PM Mountain Time (MT), Monday through Friday, begin processing the same business day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

How long does delivery take?

Standard shipping typically takes 5–8 business days after your order has been processed.

How can I track my order?

Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to become available.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, unworn, in their original condition, and include all original packaging and proof of purchase.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was received.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are issued to your original payment method within 10 business days. Your financial institution may require additional time to post the refund.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery at support@satinstones.com and include your order number along with clear photos of the item and packaging so we can resolve the issue promptly.

Payments

What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other supported payment options.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted, PCI-compliant payment providers. We do not store your complete credit or debit card information.

Products

Will the jewelry look exactly like the photos?

We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, or differences in screen settings.

Are your products covered by a warranty?

If your item arrives damaged or has a manufacturing defect, please contact us immediately. We will work with you to provide an appropriate solution in accordance with our Return & Refund Policy.

Contact Us

How can I contact customer support?

Email: support@satinstones.com

Phone: +1 (505) 528-4216

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)

Address:
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States