Refund policy

Return & Refund Policy

Last Updated: August 22, 2026

At Satinstones, we aim to provide a straightforward and transparent shopping experience. Eligible purchases may be returned under the terms below.

1. Return Period

Satinstones accepts eligible returns within 30 days of delivery, beginning on the date the shipping carrier marks the order as delivered.

Customers must submit a return request within this 30-day period. Returns requested after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item must:

Be requested within the 30-day return period.
Be unused and unworn.
Be in its original condition.
Be free from stains, odors, damage, or other signs of use.
Include original tags and packaging where applicable.
Include accessories or other items supplied with the original order.
Be returned according to our customer service instructions.

Returns that do not meet these requirements may be rejected.

3. Non-Returnable Items

Returns are not accepted for:

Worn or used items.
Items damaged after delivery due to customer use or improper handling.
Altered, washed, or modified items.
Items missing original tags where tags were provided.
Items returned after the 30-day return period.
Gift cards, where applicable.

If a returned item does not meet the requirements, we will notify the customer and explain the reason.

4. How to Request a Return

Email: support@satinstones.com
Phone: +1 (505) 528-4216

Please provide your order number, customer name, order email address, product being returned, and reason for the return.

For damaged, defective, or incorrect items, contact us as soon as possible and provide photographs or other relevant information when appropriate.

Do not send a return before receiving return instructions from our customer service team.

5. Return Authorization & Address

We will review each return request and confirm whether the item is eligible.

If approved, we will provide the applicable return instructions and return address. Returns must be sent only to the address provided by our customer service team.

Our registered business address is not a return-processing address unless our customer service team specifically instructs you to use it.

Returns sent without following our instructions or to an incorrect address may be delayed or may not be accepted.

6. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or another reason not caused by an error on our part, the customer is responsible for return shipping costs.

For defective, damaged, or incorrect items, contact us for instructions. After reviewing the issue, we will determine the appropriate resolution.

7. Refunds

Returned items will be inspected after receipt.

If approved, the refund will be processed to the original payment method within 10 business days after the item has been received and approved.

The time for the refund to appear in the customer's account may vary by payment provider or financial institution.

8. Refund Amount

Approved refunds generally cover the purchase price of the eligible returned item.

Original shipping charges are not refundable unless required by applicable law or the return resulted from an error on our part.

Return shipping costs are not refundable for customer-initiated returns unless otherwise stated in this policy or required by applicable law.

9. Damaged, Defective, or Incorrect Items

Contact support@satinstones.com with your order number and photographs showing the issue when appropriate.

We will review the information and determine the appropriate resolution, which may include a replacement, return, or refund.

If the issue resulted from an error on our part, we will provide appropriate instructions for resolving it.

10. Exchanges

Contact our customer service team before returning an item if you need a different size or product.

Exchanges may be available depending on product availability. If the requested replacement is unavailable, you may be asked to return the original item and place a new order.

11. Late or Missing Refunds

If we confirm that a refund has been processed but it has not appeared in your account, first check with your payment provider or financial institution.

If the refund still cannot be located, contact support@satinstones.com so we can help verify its status.

12. Order Cancellation

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.

13. Policy Changes

Satinstones may update this policy from time to time to reflect changes to our business, products, procedures, or applicable requirements.

The current version will be published on this page with the applicable last updated date.

14. Contact Us

Satinstones
Operated by Satinstones LLC

Registered Business Address:
1209 Mountain Road Pl, Ste R
Albuquerque, NM 87110
United States

Phone: +1 (505) 528-4216
Email: support@satinstones.com

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Mountain Time
Saturday–Sunday: Closed

We aim to respond to customer inquiries as promptly as possible during regular business hours.