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Refund policy
Return & Refund Policy
Effective Date: July 16, 2026
At Satinstones, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Window
You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, items must:
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Be unused, unworn, and in their original condition.
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Include all original packaging, tags, and accessories.
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Be accompanied by proof of purchase or your order confirmation.
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To request a return, please contact us at:
Email: support@satinstones.com
Once your request is approved, we will provide return instructions and the return shipping address. Please do not send items back without first obtaining return authorization, as unauthorized returns cannot be accepted.
Return Shipping
Unless the item is defective, damaged, or an incorrect product was received, customers are responsible for the cost of return shipping.
If we shipped the wrong item or your order arrives damaged or defective, we will provide an appropriate solution, including a replacement or refund where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@satinstones.com and include your order number along with clear photos of the item and packaging so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made jewelry.
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Gift cards.
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Clearance or final sale items (if applicable).
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Items showing signs of wear, damage, or alteration after delivery.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the eligible item for a refund and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges (if any) are non-refundable unless the return is due to our error or the item arrived damaged or defective.
If you have not received your refund within 15 business days after approval, please contact us at support@satinstones.com.
Contact Us
Satinstones
Address
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Phone
+1 (505) 528-4216
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
Saturday – Sunday: Closed